How Rostr texting works

Last updated 5 November 2026

Rostr is booking and payments for independent youth-sports coaches. Rostr is a product of High5 Labs LLC, 4030 Wake Forest Road, Ste 349, Raleigh, NC 27609. This page shows who gets our texts, exactly how they agree to them, exactly what the texts say, and how to stop them. Questions: support@rostr.coach. Our Privacy Policy and Terms cover the rest.

Every text comes from one number, (984) 231-2505, and a person opts out or asks for help by replying to it.

Who gets texts

Only adults who gave us their own mobile number and ticked an unchecked box to say yes:

Parents who book a session or buy a package on a coach's public booking page (the address looks like rostr.coach/ and the coach's name).
Coaches who tick a matching box in their account Settings after they have created an account.

Nobody is texted unless they ticked the box for that booking or purchase. Leaving it unticked never stops a booking: the booking or receipt is shown on a page instead. Numbers are never bought, rented, imported or shared.

The consent a person sees

The box is unchecked, separate from accepting the Terms, and optional. This is the wording on a coach's booking page, above the button (see it live at rostr.coach/evan):

Optional. By checking this box, you agree to receive text messages about your Rostr bookings from Rostr, a product of High5 Labs LLC: requests, confirmations, reminders, receipts, changes and counter-offers, completion, credit and refund notices, package balance and expiry notices, and sign-in links you ask for. Message frequency varies. Message and data rates may apply. Texts come from (984) 231-2505. Consent is not a condition of purchase. Reply STOP to opt out, HELP for help. We will not share your mobile information with third parties for promotional or marketing purposes. See our Privacy Policy and Terms. Leave it unchecked and we won't text you: your booking shows on a page you keep.

When a parent buys a package, the first sentence reads "...about your Rostr bookings and packages from Rostr...: requests, confirmations, reminders, receipts, changes and counter-offers, completion, credit and refund notices, package balance and expiry notices, and sign-in links you ask for", and the rest is the same. In a coach's account Settings it reads:

Optional. I agree to receive text messages from Rostr, a product of High5 Labs LLC, about my coach account: new bookings and changes a parent requests, counter-offers, cancellations, expired requests, package purchases, flagged sessions, reminders, and a nudge about a request still waiting. Message frequency varies. Message and data rates may apply. Texts come from (984) 231-2505. Consent is not a condition of signing up. Reply STOP to opt out, HELP for help. We will not share your mobile information with third parties for promotional or marketing purposes. See our Privacy Policy and Terms.

A parent who already ticked a box can later ask for a one-time sign-in link at rostr.coach/parents/link. No new consent is collected there: the link is texted only to a number that already has texts turned on, and to nobody else. The text reads exactly:

Rostr: here is the link to your sessions: https://rostr.coach/parents/s/AbCdEfGhIjKlMnOp It works for 15 minutes. Reply STOP to opt out.

Links in the examples carry a private per-booking code; the ones shown here open a sample booking. To see the booking page itself, open rostr.coach/evan, a sample coach.

Each tick is stored with the number, the time and these exact words. The coach signup form on rostr.coach collects no text consent.

What the texts say

Every text begins with "Rostr" and ends with how to stop. These are real messages, sent only about a booking or purchase the person made:

Rostr: your request for Sat 14 Nov, 9:00am EST with Evan Brooks is in. Evan will confirm, and we'll text you. Your card isn't charged until he does. Reply STOP to opt out.

Rostr: you're booked: Sat 14 Nov, 9:00am EST with Evan Brooks at Bond Park. Your card has been charged $71.00. See you there. Add it to your calendar: https://rostr.coach/b/AbCdEfGhIjKlMnOp/calendar Change of plans: https://rostr.coach/b/AbCdEfGhIjKlMnOp Reply STOP to opt out.

Rostr reminder: Maya Johnson has a session with Evan Brooks tomorrow, Sat 14 Nov, 9:00am EST at Bond Park. 801 High House Rd, Cary, NC. Reply STOP to opt out.

Rostr: Maya Johnson's family asked for Sat 14 Nov, 9:00am EST at Bond Park. $70.00. Confirm or decline: https://rostr.coach/dashboard Reply STOP to opt out.

Right after someone ticks the box we send one confirmation before anything else:

Rostr (High5 Labs): you're signed up for texts about your Rostr bookings. Consent is not a condition of purchase. Msg frequency varies. Msg&data rates may apply. Reply HELP for help, STOP to opt out.

Message frequency varies with how often a person books or coaches. Message and data rates may apply. We send nothing promotional, and nothing to children: sessions are booked and paid for by an adult.

Stopping, restarting and help

STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, REVOKE or OPTOUT: no more texts, on every coach's page at once. We send one reply: "Rostr (High5 Labs): you're unsubscribed and won't get any more texts from us. Reply START to resubscribe. To cancel a session instead, use your booking link."

START or UNSTOP: texts resume.

HELP or INFO: "Rostr (High5 Labs): for help email support@rostr.coach or see rostr.coach. Msg frequency varies. Msg&data rates may apply. Reply STOP to opt out."

A person can also email support@rostr.coach and a person reads it.